Banquet Houseperson
$10.87 per hour + tips ($20 per hour average) Full time & Part Time available
As a Banquet Houseman you will be responsible for the set -up, cleaning and maintenance of all meeting and banquet rooms per client specifications or as given by banquet management according to BC Lynd high standards of quality and safety. Including vacuuming floors and cleaning walls/windows. Is also responsible for proper care, movement and storage of all equipment such as tables, chairs, risers and dance floor lecterns. This position also requires proper control and storage of meeting room supplies such as linen, pads, pens/pencils and candy, etc.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & Experience:
Ability to lift and move heavy equipment on a continuous basis throughout the shift and through a crowded room. Knowledge of various types of equipment and set up styles used in meeting rooms; basic English language communication skills.
Physical requirements:
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be TABC Certified.
Must be able to work nights, weekends and holidays.
Work environment:
Indoor and outdoor hotel building, kitchens, banquet areas, rooms, facilities and structures
General Requirements:
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Fundamental Requirements:
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Ensure the correct and timely set up of all Banquet Event Order functions.
Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.
Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
Transport and store tables, chairs, and other equipment.
Refresh meeting rooms as needed.
Notify management of any hazards.
Handle items for “Lost and Found” according to the standards.
Ensure overall guest satisfaction.