Training Coordinator - Human Resources
$18-$20
The Training Coordinator is responsible for ensuring Departmental training is implemented efficiently and effectively. Determine Training needs, implement training programs mandated by Marriott and tracking of all training programs, checklists and other specialized training.
Education & Experience:
At least 2 years of progressive experience in training in a hotel environment.
Must be proficient in Windows, like powerpoint, excel and word processing.
Must be able to Speak & Read in Spanish and English
Physical requirements:
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Walk for long periods going to other floors or other meeting spaces throughout the day.
General Requirements
Always maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with St. Anthony Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Qualifications
Fundamental Requirements
Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
Ability to operate media equipment such personal computers.
Exceptional organization skills, leadership and interpersonal skills.
Ability to handle multiple assignments and assess and analyze data.
Ability to work with a team and have attention to detail.
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
Prepare and submit required reports promptly.
Assist with evaluating trainers’ performance and ensure a consistent level of quality in the delivery of 30-day checklist & performance reviews.
Assist in the development of the annual budget.
Be familiar with Guest Service scores, Associate Opinion Survey results and action plans, and mystery shopper or quality audit reports. Use these results to determine next steps needed to support the Department.
Find ways to help with communication and efficiency between departments.
Training support and track other required Marriott-related training & New Hire Orientation.
Become proficient in all Brand Standards of The Luxury Collection for each department and implement them consistently throughout the assigned department to better understand the Training Needs.